Conflict in the Workplace Answers

A conflict based on a power struggle usually involves two or more people fighting for control. For instance, two men might compete for the same position, leading to a power struggle. A conflict based on a personality difference usually involves two or more people who have incompatible work habits or attitudes. For instance, a neat person and a sloppy person might have to share the same office space, leading to a personality conflict.

During mediation, a mediator helps the two competing sides reach a joint agreement. During this process, the mediator does not take a side, propose a solution, or show any bias to either side. During arbitration, an arbiter hears the two sides of the conflict, asks some questions, and then makes a final decision on the conflict. The arbiter can choose any solution that they wish, and the two competing sides are bound to obey the decision of the arbiter.