Conflict in the Workplace Answers

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Which of the following statements is the best way to state your position in a conflict?

“I am concerned you aren’t telling people the truth about me.”

“I feel betrayed by what was said about me.”

“You aren’t telling me what you tell other people.”

“You need to let me know what you think about me to my face.”

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It is important to define the problem during conflict resolution because both parties ______.

Are likely to begin arguing afterwards

Need to agree on the problem to solve it

Want a copy of the problem to give to the arbiter

Are likely to practice active listening during the process

Jeremy wants to avoid conflict with his new coworkers. He should ______.

Spread gossip with them

Treat them all with respect

Talk to the most popular people

Buy them expensive gifts

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