Conflict in the Workplace Answers

During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.a.Is likely to make your side victoriousb.Helps you prove that you are a good communicatorc.Establishes a common ground for discussiond.Helps an arbiter agree to choose your plan

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.a.Fight for your side until the other person agreesb.Step aside and let the other person prevailc.Use ad hominem arguments until a mediator steps ind.Allow the other person to compromise their position

A personality difference can be caused by a difference in ______.a.Appearanceb.Attitudec.Powerd.Wealth

Unpredictable policies can result in conflict because employees may ______.a.Believe that there is a double standardb.Have to guess at what the policies actually arec.Give out information that is incorrectd.All of the above

John and Henry are both workers at a retail store. Their direct supervisor has told them to maintain quick service above all else. Later, their customer relations director tells them that they should always work to maintain excellent customer service above all else. Both John and Henry are confused as to what their priorities should be. This is an example of a conflict based on ______.a.Personality differencesb.Power strugglec.Poor communicationd.Jealousy

Withdrawal from a conflict is best used when ______.a.Neither side can reach an agreementb.Both sides are very close to an agreementc.Only one side has presented their solutiond.The arbitration meeting has just begun

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?a.“You are not communicating well to me.”b.“I feel like we are not communicating well.”c.“You need to make sure we are communicating.”d.“I’m sure that you can communicate better.”

Jeremy wants to avoid conflict with his new coworkers. He should ______.a.Spread gossip with themb.Treat them all with respectc.Talk to the most popular peopled.Buy them expensive gifts

Withdrawal from a conflict is best used when ______.a.Neither side can reach an agreementb.Both sides are very close to an agreementc.Only one side has presented their solutiond.The arbitration meeting has just begun