Conflict in the Workplace Answers

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1
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A personality difference can be caused by a difference in ______.

A
Appearance
B
Attitude
C
Power
D
Wealth
2
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Lincoln and Miller are both lawyers working for the same firm. Despite the fact that they have the same work experience and education, Miller is promoted to partner before Lincoln. Lincoln is upset he has been passed over and it begins to affect his relationship with Miller. This is an example of a conflict based on ______.

A
Jealousy
B
Prejudice
C
Power struggle
D
Poor communication
3

Unpredictable policies can result in conflict because employees may ______.

A
Believe that there is a double standard
B
Have to guess at what the policies actually are
C
Give out information that is incorrect
D
All of the above
4

What is the difference between an “I” statement and a “You” statement?

A
The “I” statement is non-confrontational
B
The “You” statement is non-confrontational
C
The “I” statement is argumentative
D
The “You” statement is neutral in tone
5

The purpose of conflict resolution is to settle disputes without ______.

A
Compromising
B
Hurting feelings
C
Finding common ground
D
Listening carefully
6

Your body’s automatic, physical response to conflict is called ______.

A
Violence
B
Conflict
C
Stress
D
Drama
7

During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.

A
Is likely to make your side victorious
B
Helps you prove that you are a good communicator
C
Establishes a common ground for discussion
D
Helps an arbiter agree to choose your plan
8

Conflict in the workplace is ______.

A
Always negative
B
Always positive
C
Sometimes negative, sometimes positive
D
None of the above
9

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary
10

One positive consequence of conflict is that people often ______.

A
Enjoy the drama caused by conflict
B
Have to find new jobs afterwards
C
Learn more about each other
D
Keep their silly ideas to themselves

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