Select the best answer in each drop-down list.
workplace diversitylatent conflictworkplace best practices
latent conflictconflict resolutionnegotiation
maintain eye contact to show active listeninginterrupt and explain your point of viewsit quietly but let your mind wander
active listeningconflict resolutiontreating a coworker fairly
Identify the benefits of workplace diversity. Select all that apply. What benefits do companies get from hiring a diverse workforce?
reverse discriminationmore women choosing IT careersmen leaving the IT field
resentmentlatent conflictdiscrimination
remember to compromiseacknowledge and attempt to empathize with the other person's feelingsget management involved
mentoring younger colleaguesworking for lower salariesnot wanting promotions
The Americans with Disabilities Act (ADA) is a federal law that states employers must do which of the following for workers with disabilities?
increasing productivityfulfilling government regulationstreating everyone fairly
communicate honestlyuse manager mediationignore it
find areas of common groundempathize with the coworker's feelings✔ follow through on the agreement
a poor economy requires longer working careersfewer younger people are coming into the workforcecompanies are prohibited from firing them
people have different ideas of acceptable behaviorpeople naturally resent people who are differentit's better to employ people who are the same
use the opportunity to unload all your feelingsbe professional and address only the specific issuelet your superior handle it
find the things you have in common to reach a successful resolutiontry to convince the other person of your point of viewgive in and let the other person have their way
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