Communication Skills Answers

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1
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Which of the following can be classified as verbal communication?

A
gestures
B
eye gazes
C
body posture
D
speaking on the phone
2
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Which of the following is the best way to make sure you understand what someone has said?

A
make an agenda
B
make eye contact
C
nodding in agreement
D
paraphrase the information
3

In which of the following settings would you want to use the most formal language?

A
discussing password issues with someone in information technology
B
talking about weekend plans with a fellow analyst
C
going through a presentation with your manager
D
picking up your package in the mailroom
4

What is the goal of customer service?

A
to satisfy only happy customers
B
to resolve every issue with every customer
C
to maintain positive relations with customers
D
to build connections with peers within your organization

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