4
AssignmentMultiple Choice

Communication Skills

Question 4 • Preparing for Colleges and Careers

What is the goal of customer service?

Answer
A
to satisfy only happy customers
B
to resolve every issue with every customer
C
to maintain positive relations with customers
D
to build connections with peers within your organization

Explanation

Customer service aims to create and maintain positive relationships with customers by addressing their needs and treating them well. It cannot guarantee that every issue will be resolved or that every customer will be happy, so C is the best answer.

AI-written and checked against the verified answer.

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