Making Decisions at Work Answers

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Effective decision makers are able to ______.

A
Predict most or all consequences of actions
B
Implement plans of action
C
Identify the resources available to them
D
List all realistic choices they can make
E
All of the above
3

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

A
Allow the consequences to be ranked chronologically
B
Allow the consequences to be put in numerical order
C
Allow the consequences to be weighed and measured
D
Allow the consequences to be eliminated through subtraction
5

When defining the issue for which a decision has to be made, framing the issue in a positive way _____.

A
Allows everyone to feel good about the outcome
B
Eliminates negative consequences at the start
C
Helps point to a set of actions that should occur
D
Makes it easier to agree with coworkers
6

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
10

In order to compare and evaluate choices, there must be a set of ______.

A
Resources
B
Decisions
C
Consequences
D
None of the above
11

If customer satisfaction is a criterion for decision making, then customer satisfaction _____.

A
Will be all that matters in the decision making process
B
Will be considered in the decision making process
C
Will not be considered in the decision making process
D
None of the above
12

What are the disadvantages of using grid analysis to help make decisions?

Answer:

Grid analysis can be time-consuming, and its results depend on the criteria, weights, and scores chosen, which can be subjective. It can also oversimplify a complex decision or fail to capture important qualitative factors.

15

When making decisions, evaluating your possible resources will help _____.

A
Impose limits to possible choices
B
Add weight to your preferred choice
C
Increase the availability of help
D
None of the above
17

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
19

Using the entire decision making process may be unnecessary when _____.

A
There are many factors to take into account
B
Decisions are small and inconsequential
C
The path to action is not clear
D
Many alternative decisions are in competition

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