Problem Solving Answers

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When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above
25

It is likely that when you seek to define the problem, you will see that ________.

A
Sometimes your perception of the problem shifts as you seek to solve it
B
Your perception of the problem will never shift for any reason
C
A good definition is likely to earn you and your team a reward
D
It is impossible to define a problem until someone else looks at it
26

In the problem solving process, the final step is to try to ______.

A
Generate multiple solutions
B
Review your results
C
Decide on a solution
D
Evaluate your choices
27

Questioning assumptions is useful because it allows us to ________.

A
Act like we are in charge of the process
B
Keep our biases from limiting our solutions
C
Present our ideas in non-threatening ways
D
Skip ahead in the problem solving process

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