Problem Solving Answers

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What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
2
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Bill has to write a report for this manager. He must do some background research, write the report, and present it to a group of 30 employees. Which factor will likely influence his list of priorities?

A
Logic
B
Importance
C
Achievability
D
Time
3

When defining the issue for which a decision has to be made, framing the issue in a positive way _____.

A
Allows everyone to feel good about the outcome
B
Eliminates negative consequences at the start
C
Helps point to a set of actions that should occur
D
Makes it easier to agree with coworkers
4

If customer satisfaction is a criterion for decision making, then customer satisfaction _____.

A
Will be all that matters in the decision making process
B
Will be considered in the decision making process
C
Will not be considered in the decision making process
D
None of the above
5

When making decisions, it is important to question your assumptions.

A
T
B
F
6

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

A
Allow the consequences to be ranked chronologically
B
Allow the consequences to be put in numerical order
C
Allow the consequences to be weighed and measured
D
Allow the consequences to be eliminated through subtraction
7

When making decisions, it is important to remember that ______.

A
No one ever makes good choices
B
No choice is perfect
C
Choices are set in stone
D
Confidence makes you seem arrogant
8

In order to compare and evaluate choices, there must be a set of ______.

A
Resources
B
Decisions
C
Consequences
D
None of the above
9

Effective decision makers are able to ______.

A
Predict most or all consequences of actions
B
Implement plans of action
C
Identify the resources available to them
D
List all realistic choices they can make
E
All of the above
10

Preston has to make four phone calls to clients today. The call to Mr. Miller will take about an hour to complete, the call to Ms. Winnecuit will take about five minutes to complete, the call to Mr. Drudge will take about thirty minutes and the call to Mrs. French will take about fifteen minutes to complete. If all the calls are equally important, who should Preston call last?

A
Mr. Miller (1 hour)
B
Ms. Winnecuit (5 minutes)
C
Mr. Drudge (30 minutes)
D
Mrs. French (15 minutes)

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