The purpose of assigning a number to each of the consequences in a grid analysis is to _______. a. Allow the consequences to be ranked chronologically b. Allow the consequences to be put in numerical order c. Allow the consequences to be weighed and measured d. Allow the consequences to be eliminated through subtraction Please select the best answer from the choices provided
Whether speech is going to be delivered before one or one hundred people, the speaker should:a.Concentrate on getting everything out quicklyb.Imitate the mannerisms of great speakersc.Prepare their thoughts in advanced.Use their biggest vocabulary to sound educated
In e-mails, it is okay to send messages that are _____.a.Aggressive and mean-spirited in natureb.Filled with text abbreviations, like LOL and TTYLc.Private in nature or contain secure informationd.Meant for company employees and executives
In general, business writing should be _____.a.Easy to read quicklyb.Dense and academicc.Light and full of fluffd.None of the above
When you are HEARING speech, it means that _____.a.You are paying close attentionb.The sound has reached your earsc.Effective communication is occurringd.The speaker is addressing you
The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming
The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming
Evaluating a solution objectively means ______.a.Asking others for their opinionsb.Choosing to ignore your biasesc.Taking your feelings into accountd.All of the above
Questioning assumptions is useful because it allows us to ________.a.Act like we are in charge of the processb.Keep our biases from limiting our solutionsc.Present our ideas in non-threatening waysd.Skip ahead in the problem solving process
Privacy concerns dictate that _______.a.You always enter mass email addresses into the BCcb.Memorandums be sent without a From header.c.Business letters should be sent from a Post Officed.E-mails are deleted after they are sent
When you seek to define an issue, you should try to frame it in positive terms.
When organizing your business writing, you want to make sure that ______.a.Your name is at the top right cornerb.The main idea is at the very beginningc.Each sentence contains many ideasd.Each point has some fluff to make it longer
In the problem solving process, the final step is to try to ______.a.Generate multiple solutionsb.Review your resultsc.Decide on a solutiond.Evaluate your choices
In order to compare and evaluate choices, there must be a set of ______.a.Resourcesb.Decisionsc.Consequencesd.None of the above
Which of the following demonstrates parallelism?a.We are ready to move forward with our business plan.b.The effective use of e-mail is a concern to our company president and the governing board.c.Our company makes both small, complex gears, and large, simple gears.d.It would be futile to spend more money on any of these three awful projects.
When trying to gather information in order to identify a problem, it is important to _______.a.Evaluate the best course of actionb.Find reliable sourcesc.Embrace your assumptionsd.Generate multiple solutions
Preston has to make four phone calls to clients today. The call to Mr. Miller will take about an hour to complete, the call to Ms. Winnecuit will take about five minutes to complete, the call to Mr. Drudge will take about thirty minutes and the call to Mrs. French will take about fifteen minutes to complete. If all the calls are equally important, who should Preston call last? a. Mr. Miller (1 hour) b. Ms. Winnecuit (5 minutes) c. Mr. Drudge (30 minutes) d. Mrs. French (15 minutes) Please select the best answer from the choices provided
If you can eliminate all of the negative consequences of a problem, it is termed an ________.a.Inefficient solutionb.Efficient solutionc.Elegant solutiond.Inelegant solution
When designing a plan of action, always ______.a.Identify how success will be measuredb.Make someone responsible for carrying out the planc.Inform all employees affected by the pland.All of the above
In active listening, it is important to ______.a.Pay attentionb.Show that you are listeningc.Provide feedbackd.All of the above
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