Problem Solving — Cumulative exam Answers

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21
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The use of encouraging body language might include ______.

A
Leaning towards the speaker
B
Crossing your arms across your chest
C
Turning your body away from the speaker
D
Shaking your head when you disagree with something
22
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Which of the following is NOT considered a form of communication?

A
E-mail
B
Sign language
C
Smiling at someone
D
Talking to yourself
23

It can be a valid choice to not choose or implement any solution.

A
T
B
F
24

When it is necessary to inform a customer about a delay in their order, the proper communication format should be a ______.

A
Business memo
B
Business letter
C
Friendly letter
D
E-mail
25

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above

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