Topic Test Answers

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21
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Which of the following statements is NOT true about good communication?

A
Good communication makes it difficult to express wants and needs.
B
Good communication helps prevent misunderstandings.
C
Good communication allows for expression.
D
Good communication builds healthy relationships.
22
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Speaking skills to work on for effective communication include __________.

A
reading body language and active listening
B
voice volume, tone, and pitch
C
reading body language and voice volume
D
tone, pitch, and active listening
23

Which of these attributes are consistent with a passive communicator?

A
low self-esteem, anger at self, disrespected by others
B
criticize, blame, or attack others
C
interrupts and does not listen to others
D
good eye contact, good posture, and well-respected
25

Conflict resolution includes all of the following EXCEPT:

A
negotiation and diplomacy between parties
B
continued aggression between parties
C
involvement and engagement of each party
D
nonviolently reaching a solution
26

Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
27

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.
30

In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
31

Which of the following scenarios represents a safe situation for the child?

A
A child gets yelled at by parents and blamed for things they did not do, but they never lay a finger on them.
B
A parent constantly protects a child during the other parent's mood swings and aggression.
C
Parents occasionally argue after the child is in bed, but it's not frequent nor does it happen in front of the child.
D
all of the above
32

You are looking for part-time employment and posted your résumé to an online job site. One day you receive an e-mail from a company whose name you do not recognize. The person claims that the company needs orders processed, and that to get started, you simply need to fill out the paperwork, attached, provide your contact and personal information, and return it. To ensure your safety, the BEST next step is to __________.

A
fill out the form and send it back immediately to start working
B
send an e-mail that contains questions you have about the position and your personal information, such as your phone number and address, so that they can contact you
C
do some research on the company and contact the company to verify that the position is legitimate before giving out your personal information
D
give the company your home address hoping they will stop by to do an in-house interview
34

Which of the following are good reasons to learn self-defense and practice it regularly?

A
It's good to learn self-defense if a parent gets physically out of control.
B
It's good to learn self-defense if a person in the neighborhood bullies other people often.
C
It's good to learn self-defense if a next-door neighbor abuses their spouse and others.
D
all of the above
35

Which of the following statements is TRUE?

A
Arbitration is necessary when one or more of the parties involved is unwilling to compromise.
B
Mediation involves a third party who does not help make a decision.
C
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
D
all of the above
36

Which of the following statements is NOT true for aggressive communicators?

A
criticize, blame, or attack others
B
speak loudly and overbearingly
C
listen well
D
use humiliation and intimidation
37

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A
T
B
F

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