Topic Test Answers

Which of the following statements is NOT true about good communication?A.Good communication makes it difficult to express wants and needs.B.Good communication helps prevent misunderstandings.C.Good communication allows for expression.D.Good communication builds healthy relationships.

Speaking skills to work on for effective communication include __________.A.reading body language and active listeningB.voice volume, tone, and pitchC.reading body language and voice volumeD.tone, pitch, and active listening

Which of these attributes are consistent with a passive communicator?A.low self-esteem, anger at self, disrespected by othersB.criticize, blame, or attack othersC.interrupts and does not listen to othersD.good eye contact, good posture, and well-respected

An assertive communicator uses "YOU" messages, which often lead to fights.

Conflict resolution includes all of the following EXCEPT:A.negotiation and diplomacy between partiesB.continued aggression between partiesC.involvement and engagement of each partyD.nonviolently reaching a solution