AnswersAL-Career PreparednessConflict in the Workplace

Topic Test Answers

13 verified answers1 views
1
Free Preview

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.a.Fight for your side until the other person agreesb.Step aside and let the other person prevailc.Use ad hominem arguments until a mediator steps ind.Allow the other person to compromise their position

A
A
B
B
C
C
D
D
2
Free Preview

The best time to begin a self improvement plan is when ______.a.You are going to be fired from your jobb.You have been reprimanded by your bossc.You have disappointed your friendsd.You think you need to improve to meet a career goal

A
A
B
B
C
C
D
D
3

Simplified and inaccurate beliefs about groups of people are called ______.a.Ethnicityb.Diversityc.Stereotypesd.Distinctions

A
A
B
B
C
C
D
D
4

Total quality management theorizes that if workers are more responsible, they will ______.a.Increase overall qualityb.Reduce overall qualityc.Have no effect on overall qualityd.None of the above

A
A
B
B
C
C
D
D
5

What is the best way to combat stereotypes in the workplace?

Answer not available
6

The worst possible consequence of conflict is ______.a.Stressb.Hurtful wordsc.Damaged relationshipsd.Violence

A
A
B
B
C
C
D
D
7

By making sure that you have properly prioritized your tasks, you are showing ______.a.Confidenceb.Honestyc.Self managementd.Neatness

A
A
B
B
C
C
D
D
8

Gossip during work is ______.a.Unavoidableb.Entertainingc.Distastefuld.Proper

A
A
B
B
C
C
D
D
9

Teams generally have which of the following effects on stereotypes and biases in the workplace?a.Teams will reduce communication between workersb.Teams will reduce tolerance between workersc.Teams will reduce tension between workersd.Teams will reduce understanding between workers

A
A
B
B
C
C
D
D
10

Your coworker Kevin is sitting quietly at his desk. He is obviously upset. To show him empathy, you should ______.a.Tell him a funny jokeb.Offer to pay for his lunch todayc.Ask him how he’s feelingd.See if his supervisor knows Kevin is upset

A
A
B
B
C
C
D
D
11

Justify the following statement: “Diversity should exist in the workplace.”

Answer not available
12

Which of these is not a benefit of working as a team?a.Improved moraleb.Increased productivityc.Improved communicationd.Increased personal workload

A
A
B
B
C
C
D
D
13

The understanding, acceptance and celebration of differences among people is called ______.a.Stereotypingb.Etiquettec.Diversityd.Arbitration

A
A
B
B
C
C
D
D
14

Describe the purpose of the rules of etiquette.

Answer not available
15

Explain the difference between personal traits and interpersonal skills.

Answer:

Although both sets of qualities are necessary to succeed in the workplace, a personal trait is a part of your character, analogous to your attitude and how you see and interact with the world at large. Interpersonal skills are the behaviors and tools that you actually use to deal with other people. Traits are how you approach things, and skills are what you do to deal with them.

Did you find these answers helpful?

More from this Course

Quiz
9 verified answers

Conflict in the Workplace

Quiz
6 verified answers

Conflict in the Workplace

Quiz
2 verified answers

Conflict in the Workplace