Topic Test Answers

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.a.The audience will sense that he is being insincereb.The audience will not understand why he is speaking oddlyc.The audience will lack engagement with his speech.d.All of the above

When trying to gather information in order to identify a problem, it is important to _______.a.Evaluate the best course of actionb.Find reliable sourcesc.Embrace your assumptionsd.Generate multiple solutions

Using the entire decision making process may be unnecessary when _____.a.There are many factors to take into accountb.Decisions are small and inconsequentialc.The path to action is not cleard.Many alternative decisions are in competition

Writers should avoid jargon because jargon ______.a.Takes too long to useb.Limits what ideas can be exploredc.Conveys too much informationd.Is difficult for many to understand

What is one course of action available in every decision making process?a.Respond in a way which will have only positive consequencesb.Respond in a way which will have no negative consequencesc.Choose to do nothing about the issued.None of the above

E-mail is usually a formal mode of business communication.

The purpose of brainstorming is to ________.a.Evaluate ideas to see if they are usefulb.Identify the causes of problemsc.Generate multiple creative ideasd.Create a comparison between unlike things

The use of short, direct sentences with no fluff is known as ______.a.Business styleb.Casual stylec.Creative styled.Direct style

Having unnecessary fluff in your comments can _____.a.Cause your message to be unclearb.Make your audience energizedc.Make your comments more concised.Show off your education

Reading out loud is an effective strategy for proofreading a written work.

E-mail is an temporary message medium.

What are the benefits of organizing your thoughts before you begin to speak?

If customer satisfaction is a criterion for decision making, then customer satisfaction _____.a.Will be all that matters in the decision making processb.Will be considered in the decision making processc.Will not be considered in the decision making processd.None of the above

After you are done taking notes from a speaker, you should _____.a.Let them know your opinionb.Put your notes away quicklyc.Type up your notes for everyoned.Review your notes and clarify

The following exchange demonstrates which problem solving technique? We pay higher costs than we need to when we go bowling because we don’t own our own equipment. a. Fishbone Diagram b. Five Whys c. Cluster Mapping d. Brainstorming Please select the best answer from the choices provided