Problem Solving — Unit test Answers

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When trying to gather information in order to identify a problem, it is important to _______.

A
Evaluate the best course of action
B
Find reliable sources
C
Embrace your assumptions
D
Generate multiple solutions
3

Which of these is an effective strategy for dealing with gossip in the workplace?

A
Avoid situations where you have to talk
B
Spread gossip about anyone who gossips
C
Excuse yourself and leave when gossip occurs
D
Learn everyone’s secrets in the first month
4

What is one course of action available in every decision making process?

A
Respond in a way which will have only positive consequences
B
Respond in a way which will have no negative consequences
C
Choose to do nothing about the issue
D
None of the above
5

Stressors and negative emotions are both _______.

A
avoidable
B
unhealthy
C
manageable
D
conscious
7

Total quality management theorizes that if workers are more responsible, they will ______.

A
Increase overall quality
B
Reduce overall quality
C
Have no effect on overall quality
D
None of the above
8

What is the worst way to show self-management?

A
Plan a time to evaluate your progress
B
Set your own career goals
C
Ask your boss to set all your goals
D
Ask for feedback on your progress
9

Using the entire decision making process may be unnecessary when _____.

A
There are many factors to take into account
B
Decisions are small and inconsequential
C
The path to action is not clear
D
Many alternative decisions are in competition
10

The best time to begin a self improvement plan is when ______.

A
You are going to be fired from your job
B
You have been reprimanded by your boss
C
You have disappointed your friends
D
You think you need to improve to meet a career goal
11

Describe the purpose of the rules of etiquette.

Answer:

Rules of etiquette are in place to help people in social situations deal with each other appropriately. Etiquette helps us to show respect, to be accepted by the larger group and to show good manners.

12

Describe the purpose of analogies in problem solving.

Answer:

An analogy is a comparison between two unlike things using a shared characteristic. The purpose of analogies is to solve problems by making it easier to understand and approach the problem by showing how it is similar to a common, familiar, or less complex situation.

15

The four traits of constructive criticism are _______.

A
Positivity, Socially Oriented, Special, and Private
B
Polarity, Solution Oriented, Special, and Practical
C
Polarity, Socially Oriented, Specific, and Practical
D
Positivity, Solution Oriented, Specific, and Private
16

Being assigned to a team means that a worker will work over a period of time with ______.

A
No collaboration on a defined goal
B
Other workers on different goals
C
Other workers on common goals
D
No collaboration on common goals
17

React to the quoted statement. Defend your opinion: “My feelings are under control because I’ve never yelled at anyone or hurt anyone at work.”

Answer not available
18

What does it mean to consider logic when prioritizing tasks?

Answer not available
19

Cindy notices that some of her coworkers are having trouble completing a task. Cindy should ______.

A
avoid them by leaving
B
report them to a supervisor
C
ignore them as much as possible
D
help them complete the task
20

Explain the difference between personal traits and interpersonal skills.

Answer not available

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