Topic Test Answers

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23

The process of sending and receiving messages without using any spoken words defines _____.

A
verbal communication
B
nonverbal communication
C
open communication
D
empty communication
25

To dress for success you should wear heavy perfume or cologne and use lots of hairspray.

A
T
B
F
26

What information should be included in the opening paragraph of a thank-you letter?

A
Mention skills that were omitted during the interview
B
Reinforce any points perceived as weaknesses
C
Mention looking forward to a response
D
Reinforce interest and fit for the position
27

The purpose of sending a thank-you letter after an interview is to _____.

A
increase name recognition
B
demonstrate good manners
C
reiterate interest in a position
D
reinforce qualifications
E
all of the above
28

Which of the following is NOT an example of nonverbal communication?

A
Using facial expressions
B
Talking on the telephone
C
Making eye contact
D
Making hand gestures
29

The interview is an informal meeting between the employer and the job applicant.

A
T
B
F
30

Which of the following is an example of a behavioral question?

A
Why do you want to leave your current job?
B
Have you ever been fired from a job?
C
Describe an experience when you dealt with an angry customer.
D
How would you describe yourself?
31

Which of the following is an example of a stress question?

A
What type of work do you enjoy the most?
B
What is your greatest weakness?
C
How would you describe yourself?
D
Why are you interested in this position?
33

A(n) _____ is a formal meeting between an employer and a job applicant

A
background check
B
gatekeeper
C
interview
D
personality test
34

Which of the following is a characteristic of a structured interview?

A
Conducted by an owner or manager
B
Has a planned set of questions
C
Informal and conversational
D
Brings out interviewee's personality
35

The purpose of this category of interview questions is to learn about the interviewee’s personal attributes.

A
General information questions
B
Behavioral questions
C
Character questions
D
Stress questions
36

Which of the following is a characteristic of an unstructured interview?

A
Conducted by a professional interviewer
B
Focuses on factual information
C
Common in small businesses
D
Limited information on the interviewee's personality
40

You can ready yourself for an interview by:

A
Conducting a practice interview
B
Preparing answers to typical questions
C
Researching the company
D
All of the above

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