2
QuizMultiple Choice

Troubleshooting Technology Issues

Question 2 • Online Learning and Digital Citizenship

When calling a support line to request help with a computer problem, it is best to

Answer
A
provide as many details and information as possible.
B
keep information to a minimum to avoid confusion.
C
avoid attempting to name or identify the problem.
D
avoid first attempting simple fixes to the problem.
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When calling a support line to request help with…