While working with a new client, Michelle asks which chair he prefers from a selection they have just looked at. The client responds, “I like the green one, but I’m concerned maybe it’s a little out of our budget. That leather one was nice, too, but I’m afraid my cat might scratch the leather.” Considering the client’s response, what would be the BEST thing for Michelle to do?
Answer
A
Pause and let the client think things through.
B
Jump in and make the choice between the three.
C
Tell the client not to worry about deciding now.
D
Repeat the question in case the client didn’t understand.