Unit 3: Tools of the Trade Answers

Amy often uses passive language to communicate. She knows this isn’t the best choice when communicating with clients, but she has a hard time identifying non-assertive communication. Which phrase is an example of non-assertive communication?

While working with a new client, Michelle asks which chair he prefers from a selection they have just looked at. The client responds, “I like the green one, but I’m concerned maybe it’s a little out of our budget. That leather one was nice, too, but I’m afraid my cat might scratch the leather.” Considering the client’s response, what would be the BEST thing for Michelle to do?

After looking at a number of couch options for her new living room, Orchid’s client selects a different couch she found online. Orchid says, “I can get you that couch if it is really important to you, but it is significantly more than you wanted to spend. It would mean that we would have to save money elsewhere in the budget.” How is this statement helpful for the client?

Jeffery wants to buy some curtains in a hue of blue. What might he ask the sales associate for when he gets to the home goods store?

Quame is using aggressive communication with a client. Although Quame feels that this is the best way for his client to understand clearly what his opinion is, how would he MOST likely sound to the client?

Tina is designing a dollhouse for her cousin. She wants to create furniture for the bedroom, dining room, and kitchen in analogous colors. What scale should she consider when creating the furniture?

Color schemes generally represent the same color in different hues.

Malachi is working with a colorblind client. After talking to his client about the types of colors he can’t see, Malachi is ready to start designing! What is one technique that Malachi might use to design with his client’s needs in mind?

Purple is often used as an accent color in interior design. Shawna decides to use a particular shade of purple for all of the walls in a kitchen that she is designing. After the home is finished, what comments would prospective buyers MOST likely make on seeing Shawna’s color choice?

Bram would like to conduct an informational interview with an interior designer. Bram calls the designer’s office but only gets an answering service. When leaving a message, which information should Bram include?