Bridging Differences — Unit test Answers

Describe the type of conversation that would be most appealing to a time-oriented listener.

Which statement reflects a culture that would be categorized as “feminine”?a.“I think we can find a compromise that everyone can be happy with.”b.“Men and women are equally capable of being successful in the workplace.”c.“I understand you are worried about completing the project on time.”d.All of the above

Lucy: “Mr. Smith is refusing to accept my science project because he says my paper isn’t long enough! I just don’t understand; I worked so hard on that and now it was all a waste of time.”Peter: “Don’t worry, you can always enter again next year.”Lucy: “I don’t know why I bother talking to you, you don’t listen to a word I say!”What communication difference (or differences) led to the misunderstanding between Lucy and Peter?

Which statement reflects a culture that values collectivism?a.“I am sure I can do a good job on this project.”b.“We need to work together to ensure our projects success”c.“I am in charge; I’ll assign each of you tasks so we can get this finished”d.All of the above reflect collectivism

List the reasons men communicate.

In order to overcome communication barriers, it is important to _________________.a.seek informationb.focus on stereotypesc.practice ethnocentrismd.all of the above

When we _____________ differences in people we run the risk of isolating ourselves, which in turn becomes a(n) ____________________ in intercultural communication.a.embrace, assetb.overcome, problemc.assume, barrierd.none of the above

Write a brief dialogue that reflects the principle of asking thoughtful questions and listening to the response.

Describe a situation in which you were hearing but not necessarily listening.

What is the definition of hearing?

What steps can you take to overcome barriers created by different communication codes?

___________ is not a component of hearing.a.Attempting to recallb.Making an effort to attendc.Providing feedbackd.all of the above

“I know how excited you were to be offered the new job. It’s too bad the hours aren’t what you were expecting. Talking to your new boss about your hours before you accept seems like a good idea.”What makes this an effective response? Is there anything you would change or add?

Lucy: “Mr. Smith is refusing to accept my science project because he says my paper isn’t long enough! I just don’t understand; I worked so hard on that and now it was all a waste of time.”Peter: “Don’t worry, you can always enter again next year.”Lucy: “I don’t know why I bother talking to you, you don’t listen to a word I say!”What adjustments can Lucy and Peter each make to their communication, in order to avoid misunderstandings like this in the future?