Organizational Communication — Unit test Answers

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21
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During feedback which of the following would be communicated?

A
understanding
B
clarification
C
criticism
D
all of the above
22
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Family is strictly people who share similar genetics.

A
T
B
F
23

All of the following are characteristics of an effective group member, except:

A
Treats others kindly
B
Develops a variety of viable options
C
Subjectively evaluates options
D
Gathers and uses information effectively
24

RuffBuddy Ruff: Buddy, I understand you are upset that I took your bone. I should have checked with you first. But please don’t point your paw at me. Buddy: I’ll point my paw at you if I want to point my paw at you! Ruff: I apologize and I know we can work this out. We have been friends for too long. Buddy: (points both paws) I have put up with you for way too long. You always do stuff like this! Like last week... Choose the answer that correctly identifies Ruff and Buddy’s conflict management styles.

Question illustration
A
Ruff is confrontational and Buddy is cooperative.
B
Buddy is non-confrontational and Ruff is cooperative.
C
Ruff is non-confrontational and Buddy is non-confrontational.
D
Buddy is confrontational and Ruff is cooperative.
25

Which of the following is not a group role?

A
task role
B
social role
C
power role
D
individual role
26

“The leader of our research team has studied this issue for 10 years. She earned a PhD from Harvard University and has, since then, been a world leader in her field”This statement reflects ________________ power.

A
leadership
B
referent
C
coercive
D
expert
27

Jerry and Elaine are talking at lunch.Jerry: "Did you have a good weekend?"Elaine: "Yeah, how about you?"Jerry: "It was pretty good except my neighbor kept dropping in unannounced."Elaine: "Did you hear about George?"Jerry: "No."Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."

A
A
B
B
C
C
D
D
28

An effective group member is quiet and reserved, letting other group members take the lead.

A
T
B
F
29

Steve and John met at the YMCA where they both work as lifeguards. Whenever they see each other they say hello and have a short conversation about current events. Neither one has shared any personal details about themselves. They both have a positive opinion of the other. They are both on the swim team at their high schools and love Green Day.

A
A
B
B
C
C
D
D
30

Relationships always involve two people in love.

A
T
B
F
31

The flowchart above illustrates which type of organizational messages?

Question illustration
A
lateral
B
downward
C
upward
D
grapevine
32

_________________ is a disagreement or clash between two or more people.

A
Assertive communication
B
Conflict management
C
Interpersonal conflict
D
Aggressive communication
33

RuffBuddy Ruff: Buddy, I understand you are upset that I took your bone. I should have checked with you first. But please don’t point your paw at me. Buddy: I’ll point my paw at you if I want to point my paw at you! Ruff: I apologize and I know we can work this out. We have been friends for too long. Buddy: (points both paws) I have put up with you for way too long. You always do stuff like this! Like last week... Ruff does an excellent job of using which steps of Effective Conflict Management?

Question illustration
A
focus on the problem
B
keeping his emotions in check
C
looking for information
D
both a and b
34

Someone you can trust and share similar interests with is _______________.

A
a family member
B
a colleague
C
both a and b
D
a friend
35

Steve and John met at the YMCA where they both work as lifeguards. Whenever they see each other they say hello and have a short conversation about current events. Neither one has shared any personal details about themselves. They both have a positive opinion of the other. They are both on the swim team at their high schools and love Green Day.

A
A
B
B
C
C
D
D
36

Group norms and team rules are usually identical.

A
T
B
F
37

The flowchart above illustrates which type of organizational message?

Question illustration
A
downward
B
grapevine
C
upward
D
lateral
38

Which of the following is not something your group might do while selecting the best solution?

A
vote, rank, rate
B
brainstorm
C
build consensus
D
compromise
39

____________ is a vital stage of relationships requiring intrapersonal and/or interpersonal reflection in order to maintain the relationship and move forward.

A
deterioration
B
intimacy
C
repair
D
contact

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