Appropriate Email Use — Unit test Answers

Sasha is viewing a primary component of her Inbox in Outlook. She sees that the subject is “Meeting Time,” the message is from her co-worker Trevon, and the message was received on Monday, January 10th. Sasha can also see the contents of the message. Which part of the Inbox is Sasha viewing?

Which of these situations in which an employee uses e-mail will most likely create a problem or misunderstanding?

When an employee restates a supervisor’s comment, using the employee’s own words, what is the employee doing?

Which nonverbal communication technique is the best way to let customers know that you are honest?

Lorann sends messages to Aiden that always go into Aiden’s Junk E-mail folder. Which process would best correct this problem so that Lorann’s messages no longer go into Aiden’s Junk E-mail folder?

Where should Nolan go to change the font size of his message before printing it?

What feature of the Outlook 2010 window provides users with information about which folder is currently being worked on?

Sonya wants to add a hyperlink to her new e-mail message. Her computer screen is shown.

Alicia wants to change the display of the Outlook Today window on her computer. After clicking on Customize Outlook Today, which steps should she follow to change the display from three columns to one column?