Appropriate Email Use — Unit test Answers

Antwon used Outlook Help to search for help with the Task feature. He searched directly in Help topics, but his search returned too many options. Antwon would like to narrow the search. Which steps should he follow?

Which of the following sentences is most appropriate for written communication at work or with a customer?

Hector listed the steps for adding a task to Outlook 2010.Step 1: Click on the Home tab of the Outlook window.Step 2: Click on Tasks in the Reading Pane.Step 3: Open the To-Do List.Step 4: Type the task in the command box.

Which are options for levels of junk e-mail protection in Outlook 2010? Check all that apply.LowHighSafe Lists OnlyDeleted Lists OnlyNo Automatic FilteringPartial Automatic Filtering

Which of the following is an example of nonverbal communication?

Which is the most accurate definition of body language?

Which workplace task can be best addressed by using e-mail?

When a customer makes a request or complaint, the goal of customer service is to

Which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customer’s questions?

Which folder(s) are commonly used in the Navigation Pane of Outlook? Check all that apply.InboxRSS FeedsSent ItemsDeleted ItemsSearch Folders

A Search Folder would be most helpful for a user who wants to easily find

Which tab is used to create a new e-mail?

Kerry is working in Outlook 2010. A portion of his computer screen is shown. Which feature of the window is missing?

Juan copied and pasted information from a Word document into a new e-mail message as shown.

How can a user view the options for Junk E-mail?

Read the following scenario, and then answer the question below.Olivia walks to a coworker’s empty desk to borrow a pen and sees that the coworker has an open e-mail confirming her last paycheck deposit. Olivia reads the e-mail. She is upset to learn that the coworker makes more than she does. She tells her best friend her coworker’s salary in an e-mail. Which principles of Internet etiquette is Olivia breaking?

Which action is the best example of appropriate e-mail use at work?

Donna is in the Outlook Today window and clicks the F1 button on her keyboard. What is Donna most likely trying to do?

Quincy would like to view the contents of a specific message in his Inbox. A portion of his computer screen is shown.

Gregory listed the steps for setting up a custom Search Folder:Step 1: Select “New Search Folder” in the Folder list. Step 2: In the Custom Search Folder dialog box, under Select a Search Folder, select “Create a Custom Search Folder” and click Choose. Step 3: In the Custom Search Folder dialog box, enter the name of the folder. Step 4: Choose the desired criteria in the Search Folder Criteria dialog box and click OK. Step 5: In the remaining dialog boxes, click Save to apply the settings.