Unit Test — Unit test Answers

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An automotive service center would like feedback on its customer service. Each customer receives a printed card after they pay for services with a short survey on which customer service is ranked on a scale from 1 (least satisfied) to 5 (most satisfied). Customers can then choose to submit the card in a box on their way out of the store. The store manager finds that 140 cards were filled out in the past week, with an average customer satisfaction score of 2.47. Which type of bias is most likely to be present in the survey results?

A
This is undercoverage bias because some types of customers may not have received cards.
B
This is nonresponse bias because many customers may choose to not fill out the cards.
C
This is question wording bias because the customer service score levels may not be clear to customers.
D
This is response bias because customers may not be truthful about their experience with customer service.
24

A teacher has 36 students who are sitting in 6 rows of 6 desks. He wants to survey the students about the homework policy. Which of the following uses cluster sampling?

A
Randomly assign the students to desks, and number the students 01–36. Use a random number table to generate a sample of students.
B
Randomly assign the students to desks. Number the rows 1 to 6. Use a random number table to select a number from 1 to 6, then survey every student in that row.
C
List all of the students alphabetically. Survey the 2nd person (with the number 2 being randomly chosen), then survey every 5th student after that.
D
List all of the students alphabetically. Survey 1 randomly chosen student whose last name begins with A, then continue the process through the alphabet.

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