Organizational Communication — Unit test Answers

Jerry and Elaine are talking at lunch.Jerry: "Did you have a good weekend?"Elaine: "Yeah, how about you?"Jerry: "It was pretty good except my neighbor kept dropping in unannounced."Elaine: "Did you hear about George?"Jerry: "No."Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind.Version 1: George walks away. He never talks to Elaine or Jerry again.Version 2: George confronts Elaine, saying “I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it.”Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired.Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late.

_______________: a group of people working together to achieve specific goals.a.Grapevineb.Compatiblec.Laterald.Organization

An organization must have all of the following except _____________.a.structureb.a group of peoplec.many employeesd.compatible goals

Jerry and Elaine are talking at lunch.Jerry: "Did you have a good weekend?"Elaine: "Yeah, how about you?"Jerry: "It was pretty good except my neighbor kept dropping in unannounced."Elaine: "Did you hear about George?"Jerry: "No."Elaine: "He has been coming in to work late a lot and I think the boss is going to fire him."While Elaine is saying this, Jerry is putting his finger to his mouth to shush her while George walks up from behind.Version 1: George walks away. He never talks to Elaine or Jerry again.Version 2: George confronts Elaine, saying “I am angry about what you have been saying. I do not want you spreading rumors about me. If you have a problem, please see me about it.”Version 3: George yells at Elaine to shut up and then confronts his boss demanding to know why he’s going to be fired.Version 4: George demands that Elaine tell him where she heard that. Elaine tells him not to worry about it and tries to crack a joke about how much the boss is late.

Which of the following is an example of the rewards & consequences characteristic of an organization?a.pay raiseb.time sheetsc.pay checkd.pay scale

_________________ communication is bold and forward communication; pushy; tending toward unprovoked offensives, attacks, invasions, or the like.a.Constructiveb.Assertivec.Aggressived.Interpersonal

_____________ means helping to improve; promoting further development or advancement.a.Aggressiveb.Interpersonalc.Managementd.Constructive

A memo from the deputy directors to the Airport Board is an example of which type of organizational message? a. upward b. downward c. lateral d. grapevine Please select the best answer from the choices provided

News about the airport closing spread from the public safety manager to the deputy directors to members of airport security to aircraft rescue personnel to administrative assistants and then to the rest of the airport employees. This is an example of which kind of organizational message? a. formal upward b. formal lateral c. informal grapevine d. formal downward Please select the best answer from the choices provided

Sara’s mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door.

Conflict management is dealing with conflict in either a _________________.a.confrontational, non-confrontational, or cooperative wayb.non-confrontational, cooperative, or interpersonal wayc.cooperative, aggressive, or assertive wayd.confrontational, non-confrontational, or uncooperative way

_________________ is a disagreement or clash between two or more people.a.Assertive communicationb.Conflict managementc.Interpersonal conflictd.Aggressive communication

I. II. III. IV. V. Both donkeys are hungry. Both donkeys want their own pile of food. Which picture illustrates the result of constructive conflict? a. II b. I c. V d. IV Please select the best answer from the choices provided

All of the following are examples of organizations except ____________.a.your schoolb.your friendsc.your clubd.your work

Interpersonal conflict can result in ____________________.a.the deepening of a relationshipb.the end of a relationshipc.both a and bd.none of the above

Sara’s mom is very angry when Sara arrives home late. Her mother says she is very disappointed in Sara and asks her why she is late. Sara responds to her mother by saying nothing, quickly walking to her room and slamming the door.

I. II. III. IV. V. Both donkeys are hungry. Both donkeys want their own pile of food. The situation illustrated above is an example of _______________ conflict. a. uncooperative b. confrontational c. cooperative d. non-confrontational Please select the best answer from the choices provided

The image above is an example of which characteristic of an organization? a. division of labor b. culture c. rules & regulations d. reward & consequences Please select the best answer from the choices provided

Interpersonal conflict _________________.a.happens only in bad relationshipsb.happens in relationshipsc.happens rarely in good relationshipsd.all of the above

What is the first step one should take to become more cooperative in your conflict management ? a. manage information b. manage both problems and solutions c. manage your expectations d. manage your emotions Please select the best answer from the choices provided