7
QuizMultiple Choice

Week 7: Conflict in the Workplace

Question 7 • 26-27 SAS Ignite Career Planning and Development - EL4222

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?

Answer
A
“You are not communicating well to me.”
B
“I feel like we are not communicating well.”
C
“You need to make sure we are communicating.”
D
“I’m sure that you can communicate better.”

Explanation

When defining a conflict, describe your own experience without blaming or ordering the other person. “I feel like we are not communicating well” uses an I-statement and identifies the problem in a less accusatory way. The other statements criticize, direct, or judge the other person, which can make the conflict worse.

AI-written and checked against the verified answer.

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