AnswersPHOENIX ACADEMY Communication Skills IC B Tarman21st-Century Skills: Professional Electronic Communication

21st-Century Skills: Professional Electronic Communication Answers

10 verified answers
1
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What is not a concern when using social networks?

A
friending people you haven’t met, but who want to friend you
B
posting a report of extreme weather in your area
C
posting photos of friends without their permission
D
posting about a vacation before you’ve returned home
2
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What should be done before sending a business e-mail?

A
checking spelling, having a colleague review it, and verifying recipients
B
sending a test e-mail first
C
calling the individual to check the e-mail address
D
inserting an image to add impact
3

One advantage of communicating via e-mail is that it is __________.

A
temporary and can be deleted
B
a permanent record
C
a secure and private communication
D
informal
4

Analyze the status update below and answer the question that follows. Explain why the writer of this social network posting should reconsider the wording before sharing.

Question illustration
A
The writer needs to avoid using abbreviations and check spelling before sharing.
B
The writer needs to write in complete sentences and start each with a capital letter.
C
The writer needs to consider what might happen if word gets back to his or her boss.
D
The writer is posting something of no real importance or interest.
5

What is the best reason a formal tone and language should be used in professional electronic communications?

A
Informal communications are more easily misinterpreted.
B
Informal communications provide a written record.
C
The use of formal tone and language is required by most businesses.
D
Using formal tone and language makes you sound smarter.
6

Analyze the e-mail below and answer the question that follows. Imagine that this is an e-mail you are getting ready to send. Because this message is business related, you know you should review it before you hit "send." Review all elements of the e-mail. Aside from needed proofreading, which statement reflects the best way to improve this e-mail?

Question illustration
A
A subject line should always be included.
B
It is fine to leave the subject line blank when your topic is general.
C
The e-mail is correct and appropriate to send as it is.
D
You should always CC a colleague.
7

What should be considered when sending an e-mail in a business setting?

A
appropriate and professional tone
B
correct inside address
C
careful choice of color to add clarity
D
using all caps to emphasize importance
8

Why is it important to include a descriptive subject heading?

A
It helps in sorting the topics.
B
It helps the recipient see its importance.
C
E-mail programs won’t allow e-mail to be sent without it.
D
It keeps junk e-mail separate from important e-mail.
9

In a business setting, e-mail replies should be sent __________.

A
within 48 hours
B
the same day it is received
C
during the same business week
D
within company policy guidelines
10

Business networking sites can be used for which of the following purposes? I. to meet people in your area of interest II. to generate business for your company III. to publicize a job opening or look for a job

A
I only
B
II only
C
II and III
D
I, II, and III

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