Conflict in the Workplace Answers

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21
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The purpose of conflict resolution is to settle disputes without ______.

A
Compromising
B
Hurting feelings
C
Finding common ground
D
Listening carefully
22
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Jeremy wants to avoid conflict with his new coworkers. He should ______.

A
Spread gossip with them
B
Treat them all with respect
C
Talk to the most popular people
D
Buy them expensive gifts
24

Conflict in the workplace is ______.

A
Always negative
B
Always positive
C
Sometimes negative, sometimes positive
D
None of the above
25

One positive consequence of conflict is that people often ______.

A
Enjoy the drama caused by conflict
B
Have to find new jobs afterwards
C
Learn more about each other
D
Keep their silly ideas to themselves
26

What is the difference between an “I” statement and a “You” statement?

A
The “I” statement is non-confrontational
B
The “You” statement is non-confrontational
C
The “I” statement is argumentative
D
The “You” statement is neutral in tone
27

Withdrawal from a conflict is best used when ______.

A
Neither side can reach an agreement
B
Both sides are very close to an agreement
C
Only one side has presented their solution
D
The arbitration meeting has just begun
29

During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.

A
Is likely to make your side victorious
B
Helps you prove that you are a good communicator
C
Establishes a common ground for discussion
D
Helps an arbiter agree to choose your plan
30

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary

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