Final Exam — Final exam Answers

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1
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What is the most effective way to handle conflicts in a group?

A
Encourage members to suppress conflicts to maintain group harmony.
B
Let the outspoken members win because they require the most effort to manage.
C
Let group members express their conflicts and work through them productively.
D
Require members to write down what frustrates them about other group members.
3

What is the difference between functional and dysfunctional conflict?

A
Dysfunctional conflict identifies issues, but functional conflict buries them.
B
Functional conflict can help a group develop, and dysfunctional conflict is destructive.
C
Dysfunctional conflict is part of any group interaction, but functional conflict can be avoided.
D
Functional conflict is a necessary part of group development, and dysfunctional conflict is not.
4

Nathan is in a social skills group because he has issues with anger management. He is working with a counselor to develop social skills that will make him less prone to anger. However, Nathan had a bad day during the last session and became enraged over a minor issue, and he had to be removed from the group. How should the facilitator discuss this incident with the group?

A
The facilitator should not discuss it at all, since it is in the past.
B
The facilitator is incapable of managing the group and should be replaced.
C
The facilitator should ask the group members how they felt about the incident.
D
The facilitator should explain that Nathan has issues, and his behavior is not his fault.
6

Jose is a big fan of graphic novels. He decides that he wants to start a club at his school to bring students together who share the same interest. He gets a faculty advisor and posts flyers, and about 10 people show up to the club’s first meeting. However, instead of the interesting conversations he was hoping for, the group discussion devolves into an intense debate over which of two authors is better. What is likely the BEST way for Jose to turn things around?

A
Identify the students creating the conflict and tell them that they cannot join.
B
Initiate a set format for the club, like choosing a novel a week for everyone to read.
C
Split up the club members so that everyone can choose a side and not interact with the others.
D
Appoint himself the leader so that his word is law and debates can be quickly resolved.
7

Taylor struggles to make friends. She is very socially awkward and is not sure what to say when meeting new people. She is passionate about anime, and there is an anime club at her school. Her parents encourage her to join, thinking it could help her socially. Does this sound like a good idea?

A
No, only groups with a focus on social skills are likely to be helpful in Taylor’s case.
B
No, Taylor will probably be just as socially awkward in that setting.
C
Yes, even groups that are not designed to build social skills can provide social benefits.
D
Yes, it guarantees that Taylor will make friends and be comfortable in social settings.
8

Yasmine is new to a peer support group for students who struggle academically. At her first meeting or two, she feels nervous because she does not think that talking about her own experience will help the group. What is the BEST way to respond to Yasmine?

A
Her contributions will help group members become more connected.
B
If she feels nervous, she should not share at all and just observe and listen to the others.
C
If she shares, she might be judged, but she needs to take more risks.
D
Groups work best when only the confident people participate in a discussion.
9

Tamika is part of a group made up of students who struggle socially. However, Tamika loves to give advice and constantly tells other people what they should do. How can the group facilitator best manage the issue raised by Tamika’s behavior?

A
Switch to a structured group activity.
B
Ask the other members to summarize the advice.
C
Ask Tamika to share what is bothering her.
D
Ask Tamika to express the thought as an “I statement.”
11

The group that Lyle facilitates loves going off on tangents. He decides that he will let the group follow these discussions wherever they lead. At the end of the night, he asks them how they feel about the fact that they did not get through their agenda. Is this a solid strategy for dealing with groups that get off topic?

A
No, it is Lyle’s responsibility to keep them on task.
B
No, group members should not be held accountable for their actions.
C
Yes, identifying the outcome of their behavior can cause them to change it.
D
Yes, they are an uncooperative group and deserve to be shamed for their actions.
12

Which option provides a good indicator of group members’ participation in a visible group process?

A
the stated goals of the group
B
the language of the discussion
C
the body language of the group
D
the agreed-upon structure of the group
13

Why is it important that groups be cohesive?

A
It means that they have trust and are functioning well.
B
It means that they all agree, and groups should not have conflict.
C
It means that there are clear expectations but some unmet needs.
D
It means that the facilitator is no longer needed because the group runs well on its own.
15

Bojing is the facilitator for a conflict resolution group. He has a headache and is in a really bad mood. He is not sure that he can manage facilitating the group today, but it is too late to cancel the meeting. What is the best solution?

A
Bojing should go ahead and facilitate the meeting—his mood will not impact the group.
B
Bojing should resign as facilitator because he is clearly not up to the job.
C
Bojing should explain his situation and ask one of the group’s strong members to facilitate.
D
Bojing should hold the meeting and come up with a plan that does not require interaction.
16

Which step should be part of an initial group meeting to help promote a group’s cohesion?

A
plans for what will happen after the group dissolves
B
an activity that allows members to get to know each other
C
expressing negativity or any concerns for the outcome of the group
D
keeping the conversation light and away from how the group functions
17

A group that focuses on feelings and expressing feelings and emotions would be most appropriate in which situation?

A
a middle school science classroom
B
a soccer team looking to build skills
C
coworkers in a task-oriented business
D
parents coping with the death of a child
18

What new skills does facilitation of a group require that working with an individual does not?

A
There is no difference between working with individuals and groups.
B
Group leaders need to resolve the issues of each group member.
C
The facilitator needs to pay attention to the individuals and the group dynamics.
D
Group facilitation is easier than working with individuals because many participate.
19

After working with a particular group throughout the school year, Frieda notes to another counselor that the group is going quite well. Given where the group is currently, what is MOST likely Frieda’s current role within the group?

A
She has no role; the facilitator’s work is done at this point.
B
to constantly remind the group about their past conflicts
C
to highlight positive behavior and encourage it
D
to let group members know what could go wrong in the future
20

Which option is an example of how a group helps maintain hope?

A
Group members see progress where individuals cannot, which fosters hope.
B
Having hope is tied to loneliness, and groups combat loneliness.
C
Together, group members can tell an individual to be hopeful.
D
Groups are usually for those without hope, so a group is a good place to find hope.

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