Final Exam — Final exam Answers

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21
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Joanie facilitates a group of students who are very shy. They follow instructions and are pleasant, but when it is time for group discussion, no one speaks. What would be a good strategy for Joanie to use the next time this happens?

A
Let them sit in silence until someone speaks.
B
Recruit talkative people to join the group.
C
Prepare a lecture so that they do not have to discuss anything.
D
Remind them that they are not being good group members when they remain silent.
22
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Monique has recently been hired by a company and joins a group that has already been working on the project for several months. When she attends her first meeting, she is not clear what her role is in the group. What is the BEST way for Monique to figure this out?

A
The group facilitator should meet with her and cover the basics of the group.
B
Monique should suggest a set of rules and hope that the other group members agree.
C
Monique should say as little as possible. This is an established group and she is new.
D
Monique should do whatever she thinks is best. The other group members will correct her.
24

Which option BEST explains how participating in groups allows people to see themselves differently?

A
Group participation helps individuals understand how others see them.
B
Group participation requires people to talk more than they otherwise would.
C
Group participation is less about the group’s purpose than personal development.
D
Group participation can lead to a lot of negative feedback that challenges self-esteem.
25

Kendall is trying to decide if she should put her son in a pre-school class before he starts kindergarten. What advantages would this give her son?

A
He would definitely excel academically.
B
He would probably have some social anxiety.
C
He would develop a lot of skills by being part of a group.
D
He will be ahead of his classmates in his kindergarten class.
26

What is the MOST important job of the facilitator during the conflict/dominance stage?

A
making sure that everyone respects and sticks to the ground rules
B
breaking the will of assertive group members so that they back down
C
letting group members know that you trust them to resolve their issues
D
testing the ground rules to see which ones are working and which should be revised
27

Kwame is having a difficult time with math. His teacher recommends that he joins an after-school math group for students who need extra support. A few of his friends also need a bit of help, so they decide that they will all go together. Will this social aspect weaken the educational benefits of the group?

A
Yes, groups need a single purpose and focus in order to be successful.
B
No, groups can easily serve several purposes at once and still be successful.
C
Yes, it is a group for developing math skills; socializing will have a negative impact.
D
No, Kwame would probably have socialized in the group with other students anyway.
28

Which of the following identifies a group with the primary function of helping people build skills?

A
a toddler and their play group
B
a book group that reads mystery novels
C
the cast and crew of a high school play
D
a parents’ association at an elementary school
29

Marcus is one of those people who says whatever is on his mind. Georgio is much more reserved. They were both recommended for the same social group to help them build their communication skills. Which person is MORE likely to experience a harder time changing?

A
Marcus, because those who talk a lot rarely follow directions.
B
Georgio, because reserved people really struggle developing social skills.
C
Marcus, because it is harder for talkative people to become good listeners.
D
Georgio, because he is clearly in his own world rather than paying attention.
31

Nadia is new to group facilitation. Her first meeting went really well. Everyone was agreeable and respectful. She is telling her friend about her experience, and her friend tells her that she obviously has a great group. Is this an accurate assessment?

A
Yes, if the first meeting goes well, the other ones always do as well.
B
No, groups often start out with members being overly agreeable; it is too soon to judge.
C
No, members are clearly repressing their feelings and will have major conflicts later.
D
Yes, the first meeting is the most important, so the others do not matter as much.
32

Which of the following options provide the BEST example of structure for a group?

A
determine when and where the group will meet and for how long
B
decide what kinds of materials will be used and who will supply them
C
begin with progress reports, raise any issues, brainstorm, and create a plan
D
create a code of conduct for the group and how conflicts will be resolved
34

Willa talks a lot. Every time a group member discusses a personal experience, Willa chimes in with a story of her own and how it relates to whatever point has been made. What is likely the BEST way for the facilitator to address Willa’s behavior?

A
Respectfully remind her everyone needs to speak.
B
Dedicate an entire session to her so she gets it out of her system.
C
Tell her she is monopolizing the group and forbid her from speaking.
D
Recognize that this behavior will die out on its own if nothing is done.
35

Which statement BEST explains the difference between a purpose and a goal?

A
The purpose defines the logistics. The goal determines if the group is a success.
B
The purpose is why the group was formed. The goal is the result of the group effort.
C
The purpose is determined by one person. The goal is set by all members of the group.
D
The purpose can change over time. The goal remains constant for the life of the group.
36

How do groups help build compassion and empathy?

A
People have to talk a lot to get this benefit.
B
People often recognize shared experiences.
C
They require people to participate equally in the group.
D
They do, but only if that is the expressed purpose of the group.
37

Why is it a problem to have people in the group who love to give advice?

A
The facilitator should be the only one giving advice.
B
The members who like to give advice point out how solvable others’ problems are.
C
People often resent being told what to do by their peers.
D
If everyone follows their advice, the advice-giver becomes the leader.
38

How can setting up ground rules help to avoid arguments?

A
They determine who can speak and who must remain silent.
B
You can just make “no arguing” the rule and eliminate arguments all together.
C
Ground rules show that the facilitator is in charge and will act accordingly.
D
Ground rules could make the use of “I statements” the standard for communication.
39

Benny is the facilitator for a group that meets weekly. Today, two of the group’s members, Nora and Neil, begin to argue. What would likely be the BEST thing for Benny to do in this situation?

A
Leave the room and let the members resolve it for themselves.
B
Use conflict resolutions skills to make sure each side is heard.
C
Have group members vote on who they think is right in this case.
D
Shut down the argument so that it does not negatively impact the group.
40

Bianca is part of a group at school for students whose parents are going through a separation or divorce. At the end of today’s meeting, the facilitator asked the students what advice, at this point, has been the most helpful? Why did the facilitator MOST likely ask this question?

A
Because what the facilitator thinks was helpful may not be.
B
Asking questions helps establish the facilitator as a leader.
C
Because what helped one person will always help another.
D
Because people are often not aware that they have been helped.

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