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InstructionMultiple Choice

21st-Century Skills: Professional Electronic Communication

Question 1 • PHOENIX ACADEMY Communication Skills IC B Tarman

What should you consider before deciding on how a message will be delivered best?I. length of the messageII. potential for misunderstanding the messageIII. emotional level of the message

Answer
A
I, II, and III
B
I only
C
II and III
D
III only

Explanation

All three factors can affect which delivery method works best. A long message may be easier to communicate in writing, while a message that could be misunderstood may benefit from a chance to clarify questions. The emotional level also matters because sensitive messages may be better delivered in a more personal, direct conversation. Therefore, the correct choice is “I, II, and III.”

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