Lesson 15.2 Communication Skills Answers

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Verbal communication skills are the skills of .

speaking and listening

speaking and writing

listening to customers

Using and interpreting body language and behavior is called .

verbal communication

nonverbal communication

listening

Nonverbal communication can be misread because .

gestures often have multiple interpretations

people are listening to, not watching, the speaker

people do not communicate correctly

Nonverbal communication skills are the skills of .

interpreting body language and behavior

staying silent and listening

using hand gestures for communication

Which of the following is the best way to make sure you understand what someone has said?

Make eye contact.

Paraphrase the information.

Take notes while the speaker is talking.

Make an agenda.

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