Lesson 15.2 Communication Skills

Question 1

Sometimes people feel threatened by new ideas and different ways of doing things. This results in .

Revolt · Accepted Answer

conflict

Question 2

conflict is resentment that a person is experiencing but doesn't express.

Revolt · Accepted Answer

Latent

Question 3

conflict is the behavioral or action stage of conflict. This is often characterized by negative actions.

Revolt · Accepted Answer

Manifest

Question 4

Conflict can arise in the workplace because of personality issues, cultural differences, and .

Revolt · Accepted Answer

religious beliefs

Question 5

Select all the conflict resolution techniques that apply.Techniques for resolving conflict include:

Revolt · Accepted Answer

addressing the conflict immediately.; listening to both sides' viewpoints.; getting both sides to agree on what the problem is.; getting both sides to brainstorm solutions.

Question 6

Conflict can arise in the workplace because of many issues, including:

Revolt · Accepted Answer

cultural differences.; work performance.; perceived unfairness.

Lesson 15.2 Communication Skills Answers

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