Assessment in the Workplace

Question 1

Select the organizational skills that can help with improving time management. (select all that apply)

Revolt · Accepted Answer

using whiteboards to create visual reminders; using e-mail flags to mark important conversation threads for follow-up; using e-mail calendar reminders sent to you about tasks due

Question 2

Select all options that complete the following statement. Skills for effective note taking include:

Revolt · Accepted Answer

focusing on new information first.; using symbols, diagrams, charts, and tables.; using short, meaningful phrases, and abbreviations instead of full sentences.

Question 3

The merchandise pickup department has received customer complaints about the long wait time to receive ordered merchandise. Cathy has been assigned to fix the problem, what should she do first?

Revolt · Accepted Answer

review the circumstances to find the real problem to solve

Question 4

Jose recently had a brainstorming session with a team he formed. Their purpose was to generate some ideas for solving the problem of customers being on hold too long when waiting to speak with a technical support representative. What does he need to do now?

Revolt · Accepted Answer

narrow down the ideas, then select the best one to implement

Assessment in the Workplace Answers

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