The merchandise pickup department has received customer complaints about the long wait time to receive ordered merchandise. Cathy has been assigned to fix the problem, what should she do first?

Cathy should first review the circumstances and identify the real cause of the long wait. Once she understands the problem, she can choose a suitable solution. Forming a team or investigating software right away could focus on solutions before confirming what is actually causing the delays. The correct choice is “review the circumstances to find the real problem to solve.”

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