Jose recently had a brainstorming session with a team he formed. Their purpose was to generate some ideas for solving the problem of customers being on hold too long when waiting to speak with a technical support representative. What does he need to do now?

After brainstorming, Jose should review and narrow the ideas, then choose the strongest option to implement. This lets the team consider which ideas best address long customer wait times rather than selecting one only because it received the most votes or leaving the decision entirely to his boss. The correct choice is “narrow down the ideas, then select the best one to implement.”

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