Stay calm to try to influence the customer to calm down.; Use good manners when speaking to the customer to show your respect.

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Lesson 15.2 Communication Skills

Question 5 • GA-Introduction to Business and Technology

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Answer

Stay calm to try to influence the customer to calm down.

Match the customer’s level of anger to try to calm the customer down.

Do not worry too much about the customer’s feelings; the customer is not important for business.

Use good manners when speaking to the customer to show your respect.

Assignment

Part 1

Part 2