Study Guide and Quiz Answers

___________ is a collection of attitudes, values, and behaviors shared by a group of people.A.NegotiationB.Nonverbal communicationC.SarcasmD.Culture

Which of the following nonverbal signals is most likely to show confidence?A.SlouchingB.SarcasmC.Eye contactD.Sitting far apart from other people

Which type of greeting is commonly used in American business culture?A.Giving giftsB.Shaking handsC.BowingD.Waving

Which of the following roles is the active head of the company?A.COOB.CEOC.CFOD.President

Which of the following things could a company do to encourage innovation?A.Limit collaboration between employeesB.Encourage stereotyping and discriminationC.Reward employees who show creativity and who lead positive changesD.Pay a higher salary to employees who are assertive

____________ is the ability to stand up for your own interests and to ask for what you want.A.DisciplineB.ArroganceC.AssertivenessD.Discrimination

What is a prejudice?A.An oversimplified or inaccurate assumption shared by a group of peopleB.A situation in which an employee can take unfair advantage of his or her position in the companyC.When a person is treated unfairly and worse than othersD.A judgment or opinion made before becoming fully informed about a topic

Clear, accurate writing is a way for you to show what quality?A.CollaborationB.InitiativeC.ProfessionalismD.Emotional intelligence

Which of the following is an example of active listening?A.Sitting far away from the speaker with arms crossedB.Interrupting the speaker frequently and changing the subjectC.Staying focused and paying attention to the speakerD.Fidgeting and looking around the room

Many employers use which two things to judge an employee's performance?A.Culture and leadershipB.Confidence and negotiationC.Behavior and outcomesD.Skills and attitudes