Project Management Skills — Unit test Answers

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1
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When an employee restates a supervisor’s comment, using the employee’s own words, what is the employee doing?

A
conciseness
B
paraphrasing
C
inappropriate slang
D
focused attention
2
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The term “protected classes” refers to protection from:

A
working in hazardous jobs.
B
discrimination in hiring and firing.
C
engaging in collective bargaining.
D
following health and safety guidelines.
3

Business ethics are

A
an individual’s personal set of values in the workplace.
B
the way a company interacts with employees and customers.
C
are universal principles that govern how people behave in life.
D
subject to expensive fines and legal prosecution.
4

Why is it helpful to include milestones when setting personal performance goals?

A
Including milestones allow one to explore many diverse interests before setting personal performance goals.
B
Including milestones sets a long-term vision of where one wants to be in ten years.
C
Including milestones allows one to use several short-term achieveable tasks to achieve one long-term goal.
D
Including milestones allows one to measure one’s performance in miles.
5

Which behavior demonstrates courtesy toward others in the workplace?

A
working long hours to complete a work assignment
B
solving complex technical problems to get a project schedule back on track
C
asking a coworker about his or her annual review results
D
consulting with a coworker before intervening in one of his or her projects
7

Which nonverbal communication technique is the best way to let customers know that you are honest?

A
making eye contact
B
holding a neutral facial expression
C
taking written notes
D
using expressive gestures
8

What are two types of organizational structures designed to help an organization achieve its goals and objectives?

A
entrepreneurial and organizational
B
entrepreneurial and bureaucratic
C
bureaucratic and organizational
D
bureaucratic and foundational
9

Which are the most important tasks for project planning?

A
finishing up old projects, scheduling meetings, and updating spreadsheets
B
assigning resources to tasks, creating a timeline, and making a budget
C
updating the schedule, adjusting the budget, and communicating with the team
D
assessing the final project, prioritizing tasks, and distributing resources
10

When you would like to send an e-mail to your coworkers about planned maintenance on the network, where is the best place in the e-mail to first use the phrase “planned maintenance on the network?

A
the Subject field
B
the Cc field
C
the body
D
the To field
11

What is the best way to dress at work?

A
Find athletic clothes that demonstrate your workplace energy level.
B
Pick stylish clothes that present your creativity and individuality.
C
Find expensive clothes that show a commitment to your work.
D
Pick neat clothes that present a professional appearance.
12

Which of these situations in which an employee uses e-mail will most likely create a problem or misunderstanding?

A
sending your boss files with information he or she requested
B
including a quote from a vendor in a reply e-mail to the vendor
C
telling your boss you have a serious problem with a coworker
D
informing other employees of a specific meeting time and place
13

Why are human resource professionals best equipped to handle conflict that has escalated?

A
They are paid a salary that is appropriate for this kind of work.
B
They have the training and resources to facilitate a discussion as a neutral third party.
C
They oversee managers in a hierarchical structure and can fire them if necessary.
D
They can recruit new employees if a resolution cannot be reached.
14

Which of the following protects the rights of people with disabilities in the workplace?

A
Americans with Disabilities Act (ADA)
B
Buy American Act (BAA)
C
Individuals with Disabilities Education Act (IDEA)
D
Federal Employment Compensation Act (FECA)
15

Which reason best demonstrates why flexibility is important in IT work environments?

A
Changing work environments require employees to work together.
B
Changing work environments require employees to adapt quickly to new technology.
C
Changing work environments require employees to work with minimal resources.
D
Changing work environments require employees to rely on their technical training.

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