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Organizations — Unit test Answers

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Which behavior demonstrates courtesy toward others in the workplace?

A
working long hours to complete a work assignment
B
solving complex technical problems to get a project schedule back on track
C
asking a coworker about his or her annual review results
D
consulting with a coworker before intervening in one of his or her projects
2
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Why is it helpful to include milestones when setting personal performance goals?

A
Including milestones allow one to explore many diverse interests before setting personal performance goals.
B
Including milestones sets a long-term vision of where one wants to be in ten years.
C
Including milestones allows one to use several short-term achieveable tasks to achieve one long-term goal.
D
Including milestones allows one to measure one’s performance in miles.
3

Why are human resource professionals best equipped to handle conflict that has escalated?

A
They are paid a salary that is appropriate for this kind of work.
B
They have the training and resources to facilitate a discussion as a neutral third party.
C
They oversee managers in a hierarchical structure and can fire them if necessary.
D
They can recruit new employees if a resolution cannot be reached.
4

When an employee restates a supervisor’s comment, using the employee’s own words, what is the employee doing?

A
conciseness
B
paraphrasing
C
inappropriate slang
D
focused attention
5

Which are the most important tasks for project planning?

A
finishing up old projects, scheduling meetings, and updating spreadsheets
B
assigning resources to tasks, creating a timeline, and making a budget
C
updating the schedule, adjusting the budget, and communicating with the team
D
assessing the final project, prioritizing tasks, and distributing resources
6

What are two types of organizational structures designed to help an organization achieve its goals and objectives?

A
entrepreneurial and organizational
B
entrepreneurial and bureaucratic
C
bureaucratic and organizational
D
bureaucratic and foundational
7

What is the best way to dress at work?

A
Find athletic clothes that demonstrate your workplace energy level.
B
Pick stylish clothes that present your creativity and individuality.
C
Find expensive clothes that show a commitment to your work.
D
Pick neat clothes that present a professional appearance.
8

The term “protected classes” refers to protection from:

A
working in hazardous jobs.
B
discrimination in hiring and firing.
C
engaging in collective bargaining.
D
following health and safety guidelines.
9

Which reason best demonstrates why flexibility is important in IT work environments?

A
Changing work environments require employees to work together.
B
Changing work environments require employees to adapt quickly to new technology.
C
Changing work environments require employees to work with minimal resources.
D
Changing work environments require employees to rely on their technical training.
10

Read the following scenario, and then answer the question below.Paula is a computer programmer and is very good at her job. The company Paula works for announces that they will be using brand new software tools. None of the current programmers, including Paula, know how to use these new software tools, but the company would like them to try to learn.Which action should Paula choose to best show a positive work ethic?

A
suggest that only a few coworkers learn the new program
B
keep coding only using the tools that she is familiar with
C
offer to learn the new programming software tools
D
wait for her supervisor to ask her to take a training seminar
11

Business ethics are

A
an individual’s personal set of values in the workplace.
B
the way a company interacts with employees and customers.
C
are universal principles that govern how people behave in life.
D
subject to expensive fines and legal prosecution.
12

Which of the following protects the rights of people with disabilities in the workplace?

A
Americans with Disabilities Act (ADA)
B
Buy American Act (BAA)
C
Individuals with Disabilities Education Act (IDEA)
D
Federal Employment Compensation Act (FECA)
13

Which nonverbal communication technique is the best way to let customers know that you are honest?

A
making eye contact
B
holding a neutral facial expression
C
taking written notes
D
using expressive gestures

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