8
QuizMultiple Choice

Appropriate Email Use — Unit test

Question 8 • DSD-CR-Digital Studies-Term 2

When a customer makes a request or complaint, the goal of customer service is to

Answer
A
restore positive relations with the customer.
B
restate and share the customer’s level of frustration.
C
end the interaction with the customer as quickly as possible.
D
show the customer how to remain calm and courteous.
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When a customer makes a request or complaint…