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Communication Skills — Unit test Answers

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Review the image.

Question illustration
A
formal and concise verbal communication
B
informal and friendly verbal communication
C
formal and lengthy nonverbal communication
D
informal and humorous nonverbal communication
2
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What is an effective tip for engaging in active listening?

A
Do not interrupt or distract the speaker.
B
Avoid asking the speaker any questions.
C
Avoid taking notes while the speaker is talking.
D
Do not paraphrase or summarize the speaker’s ideas.
3

Select the best defense of the following statement: “Changing the subject is a good way to avoid gossip.”

A
Avoiding gossip is too difficult to do all the time
B
Changing the subject can avoid hurting anyone’s feelings
C
People who gossip will talk about anything
D
There is no effective way to stop gossip
4

A code of conduct is considered an __________ set of ethical principles.

A
Explicit
B
Implicit
C
Duplicitous
D
Tangible
5

Read the passage.Aisha’s supervisor tells her that he is impressed with her work ethic. She is always on time, completes all her tasks, and tries her best to satisfy clients. However, sometimes she comes across as unsure of herself. He would like to promote Aisha to team manager, but he wants to see that she can act as a role model for others.Which quality should Aisha work to improve?

A
confidence
B
dependability
C
positive attitude
D
time management
6

Read the passage.Mindy wakes up one morning with congestion and a cough. She thinks about working from home for the day. However, she wants to complete an assignment and thinks it will be better to go into the office. Later that week, a number of her co-workers become ill and have to miss several days of work. Which mistake did Mindy make in the workplace?

A
She showed a lack of dependability.
B
She lacked confidence in her abilities.
C
She did not use organizational skills.
D
She failed to follow workplace etiquette.
7

What is one tip for effective customer service via electronic communication?

A
Get to the point quickly.
B
Speak quickly and loudly.
C
Refer to any notes frequently.
D
Paraphrase and summarize often.
8

Which statement best describes problem-solving skills?

A
They show that an employee is trustworthy and reliable.
B
They are applied to difficult situations that occur on the job.
C
They help employees use their time and resources efficiently.
D
They demonstrate that employees can be accountable for their actions.
9

Which employee is demonstrating adaptability?

A
a zookeeper who follows a regular routine of feeding animals and cleaning out their cages
B
a receptionist who receives visitors and answers the phone at a doctor’s office
C
a production designer on a television show who orders several pieces of furniture for the set
D
a chef at a catering company who revises a menu after a client makes several new requests
10

Read the passage.Carl has a friendly, outgoing personality and likes to tell funny stories. When it is his turn to speak during business meetings, he usually begins by telling a joke. Recently, Carl’s supervisor has asked him to adjust how he speaks to use a more appropriate style. How should Carl change his communication style in the workplace?

A
by finding better, funnier stories to tell
B
by using formal language and avoiding jokes
C
by using clear examples to communicate ideas
D
by checking for any errors in his notes before speaking
11

An astronaut has to deal with _______.

A
criticism
B
pressure
C
gossip
D
all of the above
12

When a coworker tells Adam that he needs to work on his cashiering skills, Adam tells her to mind her own business. Adam is displaying _______.

A
constructive criticism
B
acceptance
C
defensiveness
D
solution orientation
13

What is one tip for engaging in effective communication during a meeting?

A
Be clear and concise to convey your thoughts.
B
Include some euphemisms to set a friendly tone.
C
Always begin with a joke to help lighten the mood.
D
Avoid using overly formal language in person.
14

In which situation could nonverbal communication be used effectively?

A
while writing an email
B
while reading a report
C
during a telephone conversation
D
during a meeting with coworkers
15

What is the most appropriate setting to use formal communication in?

A
while on a coffee break with a project teammate
B
during a holiday party with coworkers and clients
C
while discussing vacation plans before a meeting
D
during an annual performance review with a manager
16

Which of the groups would be best to talk to when you are experiencing negative feelings?

A
A group of retired workers
B
A group of new co-workers
C
A group of certified accountants
D
A group of trusted friends
17

Which of the following scenarios is a circumstance in which it would be ethical to practice confidentiality?

A
Your friend tells you her new business idea that will make her rich
B
Your coworker tells you they are planning on clocking in early to make more money
C
Your boss asks you to email your personal information for non-work purposes
D
Your friend asks you not to report that you’ve seen them steal company property
18

Read the email.To: Steve Kim From: Tonya Lewis Re:Dear Mr. Kim,I am an executive at Firewall Movies, a production company that is interested in acquiring the rights to one of your Color Comics characters for a movie adaptation. I would love to arrange a meeting to discuss our ideas and potential financial investment. Please let me know if this is something you might wish to pursue, and we can go from there.Thanks,Tonya Lewis

A
Do not include emojis or exclamation points.
B
Include a subject line related to the message.
C
Convey your thoughts clearly and concisely.
D
Use language that is professional and respectful.
19

Which of the following is a good rule for avoiding unethical behavior?

A
Do what everyone else does
B
If it feels wrong, don’t do it
C
Do what your boss tells you to
D
Don’t talk about things you see
20

Read the passage.Denny regularly sends emails to members of his department at a shipping company. He typically uses formal language in his emails. However, the messages can be unclear or difficult to understand due to mistakes in grammar. Which tip would be most helpful for Denny?

A
Use more technical terms and abbreviations.
B
Check for any errors and misspellings.
C
Be clear when speaking in meetings.
D
Use lengthy explanations to communicate each point.

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