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Lesson 15.2 Communication Skills

Question 4 • GA-Introduction to Business and Technology

How could you nonverbally express interest while speaking to a customer in person? Check all of the boxes that apply.

Answer
A
by crossing my arms
B
by making eye contact
C
by tapping my fingers on the table
D
by nodding my head
E
by smiling
F
by sitting far away from the speaker
G
by sitting up straight

Explanation

Making eye contact, nodding, and smiling are nonverbal signals that show you are engaged and interested. Sitting up straight also communicates attentiveness. Crossing your arms, tapping your fingers, or sitting far away can seem closed off, impatient, or disengaged.

AI-written and checked against the verified answer.

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