AnswersTX-Business Information Management BIM IProject Management Skills

Project Management Skills — Unit test Answers

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1
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Which is the most accurate definition of body language?

A
inappropriate comments about a coworker’s size or shape
B
nonverbal communication of a person’s thoughts and attitudes
C
slang words used to discuss people who aren’t in the room
D
the range of words a person uses in verbal communication
2
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Read the following scenario, and then answer the question below.Kim is assigned to write an important company report with Philip and Tara, her coworkers. Because Kim prefers to work alone, she decides to do the report herself without telling her boss or her assigned coworkers.Which inappropriate work behavior is Kim exhibiting?

A
gossiping and harassing coworkers
B
shifting blame in a negative situation
C
passing off assigned work to coworkers
D
refusing to collaborate on team projects
3

Which of the following sentences is most appropriate for written communication at work or with a customer?

A
Dude, I just know our new product will make you LOL when I demonstrate it for you!! :)
B
I’ll be happy to dog-and-pony a demo of our new XVG just as soon as we can get a space on the Corpcal.
C
I cannot tell you how pleased I will be to hear from you, at any time that you choose to contact me, if you would like to spend any amount of time at our office or at your workplace viewing a thrilling demonstration of our spectacular new product.
D
Please contact me when you’re ready for a demonstration of our new product.
4

When communicating a complex idea, what is most important?

A
to present the most exciting points first
B
to include as many technical details as possible
C
to present your ideas in an organized fashion
D
to use very short words and abbreviations
5

Which of the following demonstrates active listening while receiving constructive criticism well?

A
“I don’t think what you are saying is helpful to me.”
B
“Okay. Thank you. So where do you want to go for lunch?”
C
“You mentioned that the quality of my software code could be better. You need to look at what Joe is writing. My code is far superior to his.”
D
“You mentioned that the quality of my software code could be better. Can you tell me more about this and what I should look for?”
6

In which example would it be best to use the Bcc field?

A
scheduling a project update meeting with some of your coworkers
B
sending a newsletter to hundreds of professional society members
C
keeping your supervisor informed about what you are working on
D
contacting a new client about a new joint business opportunity
7

Which statement best reflects the importance of following safety guidelines?

A
Workplace injuries can result in losses to an organization’s profits.
B
OSHA responds to complaints of unsafe work environments, and can fine or take negligent employers to court.
C
Every year, thousands of people die as a result of workplace injuries.
D
Using equipment safely is faster and makes work more efficient.
8

Which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customer’s questions?

A
encouragement
B
satisfaction
C
impatience
D
clarity
9

When you have an e-mail message to send to several people, where is the best place to find their e-mail addresses?

A
the Bcc field
B
the From field
C
the subject line
D
the address book
10

Who is responsible for providing the equipment employees need to stay safe on the job (like a hardhat or safety goggles)?

A
the Occupational Safety and Health Administration (OSHA)
B
the employer
C
the labor union
D
the employee
11

One of the best methods for understanding a company’s policies and procedures is

A
asking coworkers questions.
B
doing what you think is best.
C
checking in with a supervisor.
D
emailing the company president.
12

How should an employee react when receiving constructive criticism?

A
offer to take a class to correct his or her mistake
B
interrupt the speaker as necessary to ask questions
C
respectfully cast his or her eyes downward in sadnes
D
use positive body language and facial expressions
13

Which action is the best example of appropriate e-mail use at work?

A
providing urgent updates
B
sending meeting reports
C
sharing personal finances
D
giving criticism to someone
14

Which type of workplace culture emphasizes the development of new skills?

A
achievement-based
B
adaptive-based
C
involvement-oriented
D
consistency-oriented
15

Why is it important for people to express resentments in the workplace?

A
Expressing resentments while working with customers improves customer service.
B
Unexpressed resentments always lead to physical violence.
C
Unexpressed resentments can build and hamper work performance and morale.
D
Employees who express resentments daily create the best products and services.
16

Read the following scenario, and then answer the question below.You want to send an e-mail to your boss requesting a meeting to discuss a raise.What is the best example of an e-mail to an employer about this meeting?

A
“Hey Jason. Can we chat about getting me more money soon? Let me know. Peace, Meg.”
B
“Hello Jason. Please pardon me for sending yet another e-mail today about my need to talk to you about my position and a possible pay increase. I am dying to know when you can talk. Sincerely, Meg.”
C
“Hello Jason. I have been with the company for one year and have taken on more responsibilities than outlined in my job description. I would appreciate an opportunity to speak with you about my position. Please let me know when we can schedule a meeting. Thank you, Meg.”
D
“Greetings Jason! I hope this e-mail finds you well and happy today. I really, really want to talk to you about something important. I am not sure if you have time. I hope you do. Please get back in touch with me and let me know when we might talk. Thanks ever so much for taking the time to read this. Sincerely, Meg.”
17

If you have an idea to improve a complex software process at work, what is the most effective way to communicate this idea?

A
Notify your boss of your plans in an email you write quickly, without carefully proofreading it.
B
Start to implement your idea immediately so others can see how you expect it to work.
C
Tell your coworkers that you think you have a way to improve the process.
D
Organize your thoughts and present the idea to your boss in a written report.
18

Which behavior demonstrates leadership skills in a team?

A
keeping a vision of the “big picture” of a project in mind
B
focusing on small mistakes made by team members
C
correcting a team member’s mistake in a team meeting
D
pointing out to team members that they have a lot to learn from you
19

When a customer makes a request or complaint, the goal of customer service is to

A
restore positive relations with the customer.
B
restate and share the customer’s level of frustration.
C
end the interaction with the customer as quickly as possible.
D
show the customer how to remain calm and courteous.
20

Read the following scenario, and then answer the question below.On the first day of his new job, Greg meets with the human resources department and is given an employee handbook and schedule for the day. While Greg is reading over these materials in the break room, a coworker invites him to lunch and says they can go at any time. When Greg returns, he finds that his supervisor is upset because Greg was scheduled for training at the time he went to lunch.Who is most responsible for Greg’s mistake?

A
Greg
B
Greg’s coworker
C
Greg’s supervisor
D
Human Resources

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