AnswersAL-Career PreparednessProject Management Skills

Project Management Skills — Unit test Answers

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21
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Which of the following is an example of nonverbal communication?

A
shaking hands to greet a supervisor
B
writing an email to a coworker
C
talking on the telephone to a customer
D
listening to a presentation at a meeting
22
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Which example is the best demonstration of initiative?

A
You don’t complain about the heavy workload you’ve been assigned.
B
You offer to take on some extra work when a coworker is out sick.
C
You agree to stay late to finish your work because you took a long lunch.
D
You always think carefully about a bad situation before proposing a solution.
23

How can diversity in the workplace make a company more competitive in a global market?

A
Diversity inhibits critical thinking and prevents disagreement among team members about global business strategies.
B
Diversity minimizes group think and can bring new ideas, attitudes, and experiences to the development of global products and services.
C
Diversity promotes global domination of the marketplace.
D
Diversity is a moral virtue, and morals are consistent worldwide.
24

Which statement best describes what a project manager controls?

A
the overall choice of which work becomes a project
B
the overall deadline when a project is due
C
the overall resources allocated for a project
D
the delegation of responsibilities in a project
25

Which are the best examples of costs that should be considered when creating a project budget?

A
over budget and under budget
B
production costs and capacity
C
cost of living and allocated costs
D
total budget and allocated costs
26

Which is the most accurate definition of body language?

A
inappropriate comments about a coworker’s size or shape
B
nonverbal communication of a person’s thoughts and attitudes
C
slang words used to discuss people who aren’t in the room
D
the range of words a person uses in verbal communication
27

Because health and safety are important in all workplaces, not just hazardous ones, what working conditions must ALL employers provide at the workplace?

A
fire extinguishers and a safety ladder
B
hardhats and reflective vests
C
drinking water and a clean restroom
D
safety goggles and a first aid kit
28

Which statement describes a strategy for improving one’s organization and time management at work?

A
Buy a new clock for your office.
B
Download your favorite MP3s to listen to during work.
C
Draw a matrix of project deliverables and deadlines on your whiteboard.
D
Use your e-mail program’s calendar to track your friends’ birthdays.
29

Why is it important to demonstrate a positive work attitude in the workplace?

A
to be seen as trustworthy and reliable
B
to be seen as coachable and flexible
C
to be seen as willing to delegate tasks
D
to be seen as easily persuadable
30

How can improving one’s reasoning skills also improve one’s performance on the job?

A
If one can improve one’s reasoning, one can also improve one’s physical fitness and athletic performance.
B
If one can improve one’s reasoning, one can perform anything.
C
High-performing workers always work reasonable schedules.
D
High-performing workers are able to analyze sophisticated streams of data and solve complex problems.
31

Why is it difficult for people to make changes in their attitudes and behavior towards others in the workplace?

A
People don’t want to get along with other people.
B
People are no longer taught to treat others as they would like to be treated.
C
Changing one’s behavior requires time and energy spent to persuade others to also change their behaviors.
D
Changing one’s behavior requires understanding and modifying the beliefs that drive one’s attitudes and behaviors towards others.
32

When is it most appropriate to quote from an e-mail message in a response?

A
when you want to simply write to the sender without starting a new e-mail
B
when you want to include specific confidential or embarrassing information
C
when the quote makes the response e-mail too long for the recipient to read
D
when the quote is part of a series of e-mails written by more than one person
33

Which workplace task can be best addressed by using e-mail?

A
alerting your boss of an emergency that needs immediate attention
B
sending a status report to all employees working on one project
C
giving a coworker some advice on how to better do her job
D
informing your boss and coworkers that you are quitting
34

One of the best methods for understanding a company’s policies and procedures is

A
asking coworkers questions.
B
doing what you think is best.
C
checking in with a supervisor.
D
emailing the company president.
35

If you are unsure about what is or isn’t appropriate to wear to a new job, what is the best thing to do?

A
Wear more formal business clothes until you see how your coworkers normally dress.
B
Write a draft of an official workplace dress code and provide it to your supervisor.
C
Wear casual clothes at first, and then start wearing more formal clothes if necessary.
D
Focus on grooming and hygiene instead of appropriate clothing.
36

What is the advantage of developing criteria for assessing the effectiveness of business products and processes?

A
Assessment criteria are answers.
B
Assessment criteria are inexpensive.
C
Assessment criteria provide you with a list of relevant things to measure.
D
Assessment criteria provide you with a list of people to contact to learn more about process mentoring.
37

Which of the following demonstrates the ability to accept constructive criticism well?

A
Making eye contact with the speaker and showing positive body language.
B
Making eye contact with the speaker and smiling broadly.
C
Looking down at your hands while the speaker is talking.
D
Looking down at your hands while the speaker is talking and holding your breath.
38

When a customer makes a request or complaint, the goal of customer service is to

A
restore positive relations with the customer.
B
restate and share the customer’s level of frustration.
C
end the interaction with the customer as quickly as possible.
D
show the customer how to remain calm and courteous.
39

Which of the following is the best example of a purpose of e-mail?

A
rapidly create and track project schedules of employees in different locations
B
easily provide printed documents to multiple people in one location
C
quickly share information with multiple recipients in several locations
D
privately communicate with select participants at a single, common location
40

Read the following scenario, and then answer the question below.An intern notices a problem with a new software package. She then complains to a technician who criticizes the new package. An engineer overhears their criticism, asks some more questions about the problem, and proposes a solution to their supervisor.Who is demonstrating critical thinking?

A
the intern, who noticed the problem and complained about it
B
the technician, who criticized the new software package
C
the engineer, who investigated the problem and proposed a solution
D
the supervisor, who understood the problem and implemented the idea

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