AnswersAL-Career PreparednessProject Management Skills

Project Management Skills — Unit test Answers

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Which of the following demonstrates active listening while receiving constructive criticism well?

A
“I don’t think what you are saying is helpful to me.”
B
“Okay. Thank you. So where do you want to go for lunch?”
C
“You mentioned that the quality of my software code could be better. You need to look at what Joe is writing. My code is far superior to his.”
D
“You mentioned that the quality of my software code could be better. Can you tell me more about this and what I should look for?”
23

What kind of planning helps organizations ensure that they have the resources and procedures in place to accomplish long-term objectives?

A
reactive
B
dynamic
C
operational
D
strategic
24

When communicating a complex idea, what is most important?

A
to present the most exciting points first
B
to include as many technical details as possible
C
to present your ideas in an organized fashion
D
to use very short words and abbreviations
25

One of the best methods for understanding a company’s policies and procedures is

A
asking coworkers questions.
B
doing what you think is best.
C
checking in with a supervisor.
D
emailing the company president.
26

Which emotion is an employee most likely to communicate to a customer on the telephone if the employee begins to talk more quickly and loudly in response to the customer’s questions?

A
encouragement
B
satisfaction
C
impatience
D
clarity
27

Which is the most accurate definition of body language?

A
inappropriate comments about a coworker’s size or shape
B
nonverbal communication of a person’s thoughts and attitudes
C
slang words used to discuss people who aren’t in the room
D
the range of words a person uses in verbal communication
28

Which of the following is least likely to help a team solve a problem together?

A
meet as a team and examine a problem
B
divide work according to skill and ability
C
reconvene with team members periodically until a problem is solved
D
limit communication between meetings to maximize creative thinking
29

Which workplace task can be best addressed by using e-mail?

A
alerting your boss of an emergency that needs immediate attention
B
sending a status report to all employees working on one project
C
giving a coworker some advice on how to better do her job
D
informing your boss and coworkers that you are quitting
30

Who is responsible for providing the equipment employees need to stay safe on the job (like a hardhat or safety goggles)?

A
the Occupational Safety and Health Administration (OSHA)
B
the employer
C
the labor union
D
the employee
31

What best describes the purpose of the Occupational Safety and Health Administration (OSHA)?

A
to fine negligent employers and businesses
B
to provide safety equipment to businesses
C
to promote the use of hardhats at work
D
to protect the health and safety of workers
32

Which statement best describes what a project manager controls?

A
the overall choice of which work becomes a project
B
the overall deadline when a project is due
C
the overall resources allocated for a project
D
the delegation of responsibilities in a project
33

Which of the following sentences is most appropriate for written communication at work or with a customer?

A
Dude, I just know our new product will make you LOL when I demonstrate it for you!! :)
B
I’ll be happy to dog-and-pony a demo of our new XVG just as soon as we can get a space on the Corpcal.
C
I cannot tell you how pleased I will be to hear from you, at any time that you choose to contact me, if you would like to spend any amount of time at our office or at your workplace viewing a thrilling demonstration of our spectacular new product.
D
Please contact me when you’re ready for a demonstration of our new product.
34

Read the following scenario, and then answer the question below.An intern notices a problem with a new software package. She then complains to a technician who criticizes the new package. An engineer overhears their criticism, asks some more questions about the problem, and proposes a solution to their supervisor.Who is demonstrating critical thinking?

A
the intern, who noticed the problem and complained about it
B
the technician, who criticized the new software package
C
the engineer, who investigated the problem and proposed a solution
D
the supervisor, who understood the problem and implemented the idea
35

One popular system for defining effective goals uses the acronym SMART, which stands for

A
Smart, Measurable, Aligned, Responsible, Timely
B
Specific, Measurable, Attainable, Relevant, Time-bound
C
Specific, Measurable, Action-oriented, Realistic, Timely
D
Specific, Measurable, Aligned, Responsible, Time-bound
36

Which type of workplace culture emphasizes the development of new skills?

A
achievement-based
B
adaptive-based
C
involvement-oriented
D
consistency-oriented
37

Why is it important for people to express resentments in the workplace?

A
Expressing resentments while working with customers improves customer service.
B
Unexpressed resentments always lead to physical violence.
C
Unexpressed resentments can build and hamper work performance and morale.
D
Employees who express resentments daily create the best products and services.
38

How should an employee react when receiving constructive criticism?

A
offer to take a class to correct his or her mistake
B
interrupt the speaker as necessary to ask questions
C
respectfully cast his or her eyes downward in sadnes
D
use positive body language and facial expressions

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